Shipping Policy
- 1. We will deliver your order on the same day if we receive it by 11AM (time in Hong Kong) Monday through Friday and on Saturday 10Am.
- 2. If we receive the order after that, we will deliver it the next day and inform you about it.
- 3. We deliver only the finest quality of flower arrangements through the best local florists of Hong Kong.
- 4. Your credit card will be charged only after the order is delivered successfully.
- 5. The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Win your wives' hearts!
by David from United States
I had this nice experience a few weeks ago. Sitting in DC, I placed an order from pickupflowers.com for a bunch of flowers for my wife, who was at home in Long Island, New York. I ordered it to be delivered four hours later. Then I drove home. When I arrived, my wife was a lot happier than usual. Guess what, the flowers were delivered a few minutes before that and they were damn good. Choose the right flowers from pickupflowers,com, gentlemen, and win your wives' hearts.
The flowers were simply garden fresh!
by Richard from United Kingdom
What do you think we can do on mother's day? Before the floral industry grew in a big way, we would probably have gone out, plucked the right flowers, arranged them in a nice way, and given it to our mothers. This time, I thought of the good old days and then decided to buy flowers from the site pickupflowers.com. I got the best set. It was as if someone went out into the garden, got the right kind of flowers, put them together, and delivered it to my mother at exactly 7:30 am, when she'd be ready for her coffee. Terrific job, indeed.
International delivery is just cool
by Rod from Brazil
I was on a vacation in my ancestral place at Hokkaido in Japan. I recalled my friend Sally in Brussels and I remembered that her wedding was nearing. I wanted to send her flowers and checked for people who would do that. Chancing upon this pickupflowers.com, I decided to try it out. They handle international orders too. And they did a lovely job of it. I was happy, Sally was happy, and Sally's guy was happy too.