Shipping Policy
- 1. We will deliver your order on the same day if we receive it by 2PM Monday through Friday and 12 Noon on Saturday.
- 2. If we receive the order after that, we will deliver it the next day and inform you about it.
- 3. We deliver only the finest quality of flower arrangements through the best local florists.
- 4. Your credit card will be charged only after the order is delivered successfully.
- 5. The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Big thanks for the great service!
by Joan from United Kingdom
Here's Joan Brown, from Sussex, telling you how much I liked the flowers and the service of pickupflowers.com. I got flowers delivered at Boston, US, where my son works. Basically I was looking for flowers for my son's fiancee. Big thanks to pickupflowers.com! The nice flowers did wonders about making her feel very comfortable with the family she's going to be part of.
I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.
My sister loved your flowers. Thanks!
by Paul from Brazil
The life of a software engineer is very busy. Coding, coding, all the time. Where do you find time to keep in touch with your sister, who is a student at an ivy-league college? I'm in Brussels and she's at Pennsylvania and her birthday is approaching. With these thoughts I was browsing and I came across this fabulous site called pickupflowers.com. The website stated clearly that they'd take care of this shipment across US, and that too for free. Still I had my misgivings. I got convinced of the site's genuineness when I got a call from Carol saying how happy she was with the flowers I sent and how lovely they were. She said she felt cared for and loved.