Pink Infusion

• 1. We will deliver your order on the same day if we receive it by 2PM Monday through     Friday and 12 Noon on Saturday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists.
• 4. Your credit card will be charged only after the order is delivered successfully.
• 5. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• Can I trust your site with my personal details?

  We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• What are the credit cards that you accept?

  We accept Mastercard, Visa, American Express and Discover.

• Do you sell products at a discount?

  Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our webpages.

• Can I specify that I want to send a small bouquet of white flowers to my friend?

  Yes, you may specify the size for all bouquets and for roses, color too. This can be done in the special instructions section of the checkout page. We will try to deliver as per your request but we do not guarantee it.

• Do you have flowers that are appropriate for different occasions?

  We have flower gifts that are ideal for occasions such as Valentine's Day, Mother's Day, birthdays, and anniversaries. We also have flower gifts that are appropriate for home flower arrangements, funerals, for thanking someone, and for get-well situations.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com