Sweet Reminder

• 1. We will deliver your order on the same day if we receive it by 12 Noon Monday through     Friday and Saturday 11 AM. We do not deliver flowers on Sunday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Thanks a lot for delivering the freshest flowers

Great service!

Good service. Keep it up!

• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• What are the credit cards that you accept?

  We accept Mastercard, Visa, American Express and Discover.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Can I look for specific flowers like roses or lilies?

  You can shop by product for flowers such as roses, daisies, carnations, and lilies. They are listed at the top left of every page.

• Can I select flowers for my friends, my partner and my parents from your Web site?

  Yes, you can select flowers for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions. This will facilitate your selection of flower gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• How long does it take for the flowers to be delivered after I place the order?

  The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.