Welcome Home Basket

• We will deliver your order the Next Day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2PM (time in Azerbaijan) Tuesday through Saturday (time in Azerbaijan) . If we receive the order after that, we will deliver it the next day and inform you about it.
• It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
• Delivery Charges for Moscow Extra $12
• We deliver only the finest quality of gifts and gift baskets through local agents in Azerbaijan. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone i.e., in Azerbaijan

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value (especially if the contents of the gift basket are perishable viz., fruits, flowers or cakes) towards material wastage and the shipping/delivery costs.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

You did ease my task. Thanks!

by Maryanne from Canada

Thanks a lot for delivering the freshest flowers

by Thomas from United Kingdom

Thanks for the prompt delivery of flowers

by Pansy from Germany

• Can I trust your site with my personal details?

  We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• What are the other ways I can checkout the flowers I chose?

  You may use Google Checkout or Paypal for buying the flowers of your choice from our web site.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Can I specify that I want to send a small bouquet of white flowers to my friend?

  Yes, you may specify the size for all bouquets and for roses, color too. This can be done in the special instructions section of the checkout page. We will try to deliver as per your request but we do not guarantee it.

• What are the occasions for which I can buy flowers from your site?

  We cover important occasions like Anniversary, Birthday, Get Well, Thank you, Funerals and special ones like Valentines' Day & Mothers' Day.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com