Garden Planter Gift Set

• 1. We can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba if orders are received by 10AM. (time in Australia)     Monday through Friday. If we receive the order after that, we will deliver it the next business day and inform     you about it.
• 2. We can deliver next business day to Sydney, Melbourne, Canberra, Adelaide, Perth if we receive the order before 3 PM. (time in Australia)     Monday through Saturday. If we receive the order after that, we will deliver it the day after that and inform     you about it.
• 3. For hampers that are extra large, we have to ship via road (ground shipping). In such cases, we can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba; next business day to Sydney; we need 2 days to deliver to Canberra, Melbourne; 3 days to Adelaide and 5 days to Perth, Hobart, Darwin.
• 4. We deliver only the finest quality of gift baskets and hamper gifts through professional couriers.
• 5. If the recipient cannot be reached, we will leave your order with a neighbour.
• 6. Your order would be processed based on the success of charging your credit card.
• 7. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• Do I need to login in order to send gifts from your site?

  You don't need to login. You can select the checkout without login option after clicking on Buy Now. However, we would suggest you to create an account with us as we, at present offer 5% discount on all orders for the first 30 days and also there are occasional special offers for our Registered Users.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Do you allow customization of the products?

  Yes, we give you the chance to customize the product according to your likes and preferences. It can be done in the special instructions section in the checkout page. You may choose Small, Medium, or Large sized bunches of flowers. You have the option of specifying colors for roses. We will try to deliver them as you have requested but cannot guarantee.

• How can I locate the right gifts for the right persons?

  The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• How long does it take for the flowers to be delivered after I place the order?

  The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.