Shipping Policy
- 1. We will deliver your order on the same day if we receive it by 2PM (time in the destination country) Monday through Friday and 11 Am (time in the destination country) on Saturday.
- 2. If we receive the order after that, we will deliver it the next day and inform you about it.
- 3. We deliver only the finest quality of flower arrangements through the best local florists of the destination country.
- 4. Your credit card will be charged only after the order is delivered successfully.
- 5. The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Good job. Thanks
by Lisa from United States
When spring starts in every year, Adele wants to gift flowers to her love Tom. This time, Tom happened to be in South Africa. So I sought help from pickupflowers.com, which caters to both the UK and South Africa. They did a good job in fact. They handle such international orders and are very good at that. Tom got his gift on time in Johannesburg. Pickupflowers.com gets my special thanks!
Happy to find a nice site which delivers fresh flowers!
by Caroline from Colombia
My mom was very happy with the set of flowers I sent her through pickupflowers. She says she'd never seen such a lovely and fresh collection of flowers. There were certain things we thought we wouldn't be able to do with internet, like buy good flowers. Pickupflowers just convinced me that it can be done even in the internet age and that too, a perfect collection, delivered on time.
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!