Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!
Thanks for delivering the flowers in good condition
by Supriya from United Kingdom
I just wanted to let you know that the flowers I ordered through pickupflowers.com were delivered in great condition and they looked just perfect. A well put together collection of fragrant flowers was what made me a huge fan of pickupflowers.com.
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.