Send Flowers to Dortmund - Flower Delivery Citywide

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

I loved the freshness of flowers!

Big thanks for the great service!

Great service!

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

  Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remains secure. We are committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• I'm not a registered user. But I want to send gifts from your site. What shall I do?

  You don't need to be a registered user in order to send gifts from our site. You may do so by selecting 'Checkout without login' option after clicking the 'Buy Now'. We would suggest you want to become a registered user as we give occasional special offers and promotions to our registered users.

• Do you have discounts and promotional offers?

  Yes, occasionally, we do give promotional offers. They are clearly displayed on the top right of the pages in our Web site.

• Is it possible to search for flowers and different kinds of arrangements in your Web site?

  Yes, you may search for specific flowers such as roses, carnations, and anthuriums and specific arrangement types such as bouquets, baskets, etc.

• How can I locate the right gifts for the right persons?

  The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com