Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!
Thanks for delivering the flowers fresh!
by Jennifer from United States
What I liked and what mom liked too, was the freshness of the flowers. Mom was so happy she said that she'd never gotten better gifts from me. Looked as if they were straight from the garden. How cool! How come I did't know about this site earlier?
You did ease my task. Thanks!
by Maryanne from Canada
A simple gift of flowers I needed for my nephew's wedding was causing me a bit of a worry. Where do I get it from? Maybe buy it from some shop. Buy it and then how would I carry it? I might get very busy and I might not even be able to attend the wedding. Then I thought although I don't know all that much about internet sites from which I can send gifts to people, I might just try it out. The website I used was pickupflowers.com. Timely delivery, flowers that were appropriate for wedding, and pretty, fresh flowers were the things I was impressed by.