Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Like the time sense!
by Louisa from France
I'm planning to send flowers as a birthday gift to my grandmother, who is in Korea. I happened to learn that pickupflowers deals with both Korean and French customers. I ordered for the flowers from the pickupflowers website and specified the delivery date. The right bunch, with complete freshness, was delivered at my grandmother's place, and the time of delivery did not exceed even by a minute. I'm awfully impressed by pickupflowers.
Good job. Thanks
by Lisa from United States
When spring starts in every year, Adele wants to gift flowers to her love Tom. This time, Tom happened to be in South Africa. So I sought help from pickupflowers.com, which caters to both the UK and South Africa. They did a good job in fact. They handle such international orders and are very good at that. Tom got his gift on time in Johannesburg. Pickupflowers.com gets my special thanks!
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.