Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Win your wives' hearts!
by David from United States
I had this nice experience a few weeks ago. Sitting in DC, I placed an order from pickupflowers.com for a bunch of flowers for my wife, who was at home in Long Island, New York. I ordered it to be delivered four hours later. Then I drove home. When I arrived, my wife was a lot happier than usual. Guess what, the flowers were delivered a few minutes before that and they were damn good. Choose the right flowers from pickupflowers,com, gentlemen, and win your wives' hearts.
Like the time sense!
by Louisa from France
I'm planning to send flowers as a birthday gift to my grandmother, who is in Korea. I happened to learn that pickupflowers deals with both Korean and French customers. I ordered for the flowers from the pickupflowers website and specified the delivery date. The right bunch, with complete freshness, was delivered at my grandmother's place, and the time of delivery did not exceed even by a minute. I'm awfully impressed by pickupflowers.
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!