Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Thanks for delivering the flowers in good condition
by Supriya from United Kingdom
I just wanted to let you know that the flowers I ordered through pickupflowers.com were delivered in great condition and they looked just perfect. A well put together collection of fragrant flowers was what made me a huge fan of pickupflowers.com.
International delivery is just cool
by Rod from Brazil
I was on a vacation in my ancestral place at Hokkaido in Japan. I recalled my friend Sally in Brussels and I remembered that her wedding was nearing. I wanted to send her flowers and checked for people who would do that. Chancing upon this pickupflowers.com, I decided to try it out. They handle international orders too. And they did a lovely job of it. I was happy, Sally was happy, and Sally's guy was happy too.
Happy to find a nice site which delivers fresh flowers!
by Caroline from Colombia
My mom was very happy with the set of flowers I sent her through pickupflowers. She says she'd never seen such a lovely and fresh collection of flowers. There were certain things we thought we wouldn't be able to do with internet, like buy good flowers. Pickupflowers just convinced me that it can be done even in the internet age and that too, a perfect collection, delivered on time.