Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Good site!
by Herbert from Ireland
On Mother's Day, I planned to gift my mother with something nice. I got this flower gift idea from this website called pickupflowers.com. I went for a collection that included the traditional white carnations. When it was delivered, wasn't she overjoyed!! She said this was the best in a very long time. Perfectly put together in a visually pleasing manner, the flowers looked nature's best. Pickupflowers.com is a good site.
Your site is my best bet to send flowers
by Anita from United States
The next time I want to send flowers to Nora or Bert, I'd have no doubts about where to get the flowers from. Pickupflowers.com has given me the best service ever. You order sitting in Spain and the flowers are delivered promptly in Los Angeles. This is really awesome!
Happy to find a nice site which delivers fresh flowers!
by Caroline from Colombia
My mom was very happy with the set of flowers I sent her through pickupflowers. She says she'd never seen such a lovely and fresh collection of flowers. There were certain things we thought we wouldn't be able to do with internet, like buy good flowers. Pickupflowers just convinced me that it can be done even in the internet age and that too, a perfect collection, delivered on time.