Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
You did ease my task. Thanks!
by Maryanne from Canada
A simple gift of flowers I needed for my nephew's wedding was causing me a bit of a worry. Where do I get it from? Maybe buy it from some shop. Buy it and then how would I carry it? I might get very busy and I might not even be able to attend the wedding. Then I thought although I don't know all that much about internet sites from which I can send gifts to people, I might just try it out. The website I used was pickupflowers.com. Timely delivery, flowers that were appropriate for wedding, and pretty, fresh flowers were the things I was impressed by.
Thanks for delivering the flowers fresh!
by Jennifer from United States
What I liked and what mom liked too, was the freshness of the flowers. Mom was so happy she said that she'd never gotten better gifts from me. Looked as if they were straight from the garden. How cool! How come I did't know about this site earlier?
Got to know that the flowers I ordered were delivered in good stead
by Jane from South Africa
Do philosophers like flowers? I think they do. That's why I decided to give some gift to my cousin, who is a professor. Spring was approaching and so was her birthday. As spring starts, flowers start appearing and why not greet her with some fresh spring flowers? Nice and delicately arranged assortment of flowers from pickupflowers.com did the trick. The philosopher was delighted and called me to say how happy she was. Nice selection and timely delivery from pickupflowers.com.