Forever Young Basket

• 1. We will deliver your order the next working day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2PM (time in Azerbaijan)     Monday through Friday and 11AM (time in Azerbaijan) on Saturday. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 2. It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
• 3. We deliver only the finest quality of gifts and gift baskets through local agents in     Azerbaijan. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone i.e., in Azerbaijan

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• What are the credit cards that you accept?

  We accept Mastercard, Visa, American Express and Discover.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Do I get to choose the size of the bunch and the colors of the flowers?

  Yes, you have the option of choosing three distinct sizes - Small, Medium, and Large. Regarding colors, you have choices in the case of roses. You can specify your requirements in the special instructions section in the checkout page.

• Can I select flowers for my friends, my partner and my parents from your Web site?

  Yes, you can select flowers for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions. This will facilitate your selection of flower gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• How long does it take for the flowers to be delivered after I place the order?

  The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.