Rose Collage!

• 1. The cut-off time for next-day delivery is 3PM EST for all flower bouquets and floral     arrangements as well as plant gifts, Tuesday through Saturday. For gift baskets, the     cut-off time is 1 PM EST.
• 2. If we receive the order after that, we will deliver it the next business day and inform you     about it.
• 3. If the recipient cannot be reached, we will deliver the flowers to a neighbour.
• 4.Your order would be processed based on the success of charging your credit card.
• 5. This product is delivered via Overnight Courier (Fedex). All the next day delivery flowers     by Fedex are delivered fresh directly from the growers in an insulated gift box with a     free vase.
• 6. Please note that the free vase is a basic cylindrical vase and is not the one shown in the     image. The vase shown in the image comes as an add-on at an additional price.
• 6. Please also note that any changes and cancellations will not be accepted if your order has     been shipped with Fedex for delivery.

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Thanks for delivering the flowers fresh!

You did ease my task. Thanks!

Big thanks for the great service!

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

  Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remains secure. We are committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• How do I proceed once I have decided what to send?

  Once you have decided the floral arrangement you want to send, click the 'Buy Now' button and then you can fill the recipient and your details and payment details. You get to review the details before submitting it for payment.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Do you allow customization of the products?

  Yes, we give you the chance to customize the product according to your likes and preferences. It can be done in the special instructions section in the checkout page. You may choose Small, Medium, or Large sized bunches of flowers. You have the option of specifying colors for roses. We will try to deliver them as you have requested but cannot guarantee.

• What are the occasions for which I can buy flowers from your site?

  We cover important occasions like Anniversary, Birthday, Get Well, Thank you, Funerals and special ones like Valentines' Day & Mothers' Day.

• Would the flowers be delivered by courier? If yes, would their handling be safe?

  The flowers will be delivered by local florists and not by couriers, unless mentioned in shipping policy. This is to make sure that the flowers are handled with utmost care and tenderness.