Soft 'n' Pleasant

• 1. We will deliver your order on the same day if we receive it by 1PM Monday through     Friday and 11AM on Saturday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

  Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remains secure. We are committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• What are the other ways I can checkout the flowers I chose?

  You may use Google Checkout or Paypal for buying the flowers of your choice from our web site.

• Do you have discounts and promotional offers?

  Yes, occasionally, we do give promotional offers. They are clearly displayed on the top right of the pages in our Web site.

• Can I search for different types of flower arrangements on your Web site?

  We have a way of classifying flowers by means of arrangement types - bouquet, baskets, centerpieces, vase arrangements, wreaths, and sprays - and this should suit your purpose.

• Can I select flowers for my friends, my partner and my parents from your Web site?

  Yes, you can select flowers for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions. This will facilitate your selection of flower gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• How long does it take for the flowers to be delivered after I place the order?

  The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.