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- Dear customerservice, Thank you very much for delivering a box of Ferrero rocher chocolates to my friend in the cruise ship Norwegian Gem in Naples. - Gerardo Tapiador, Philippines
- I am VERY PLEASED with your service. The flowers are fresh and thankfully very reasonably priced, the delivery made my daughters day. Thank you so much. - Karen Hatch, United States
- Thank you very much my girlfriend is very happy to receive flowers on her birthday, it was possible because of your good service. - ramesh babu, Singapore
- Dear thanks for your service and appreciate your follow up on the subject and for the extra plant. Hope you will be more accurate in the future. - sireen fanous, Canada
- Thank you, My mom just called me and was so happy. I am so glad this worked so well. Thank you so much. - Lynette McMullin, United States
- Oma Wulf phoned us to say how beautiful the flowers were. Also, Harald's sister sent us an email of the delivery, and we are all pleased. - Audrea Wulf, Canada
- I appreciate the service very much. It was really such a good experience for me and a damn good service too that also very very fast. Thank u so much. - PRIMA KUJUR, India
- We offer two shipping methods, Standard Ground and Express Service Delivery.
- Standard Ground : Your order would be delivered in 2-7 business days.
- Express Service Delivery : Your order would be delivered in 1-5 business days.
- We will deliver your order in 2-7 biz days if we receive it by 10 AM (time in belgium)
- We deliver only the finest quality of gift through the best local agent of belgium.
- If the recipient cannot be reached, we will leave your order with a neighbor.
- Your order would be processed based on the success of your payment.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.