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NOTE: We recognize that substitutions may be necessary. If we run out of a particular flower/brand of Gift item, we may substitute with another flower/best available branded gift item of equal or greater value to ensure timely delivery.
We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- Both of my friends texted already to thank me. They've received the items. Thank you very much for the good service. Great job. - Rhodney Espares Teng, Philippines
- Another great service, thank you for being helpful in doing surpeise for my love. - Ã…?ukasz Sternowski, Poland
- Thank you very much. Galyna was very happy.You made me look great! - Manuel Morales, United States
- Thank you for this confirmation. it is MOST helpful. Will certainly use your services again - Diana JN Koh, Singapore
- Thank you so much… not only do you guys deliver a quality product but your customer service email responses are superb! - Stephen Vossler, United States
- My family received the gift and they said it is so lovely. I will definitely be using this website again next year! - Lisa Haylett, United States
- I just want to thank you for being there. Maria loved the roses. Pretty nice being able to send my fiancee roses all the way to Colombia S.A. John in West Virginia. - John W. Blackburn, United States
- We offer two shipping methods, Standard Ground and Express Service Delivery.
- Standard Ground : Your order would be delivered in 2-7 business days.
- Express Service Delivery : Your order would be delivered in 1-5 business days.
- We will deliver your order in 2-7 biz days if we receive it by 10 AM (time in belgium)
- We deliver only the finest quality of gift through the best local agent of belgium.
- If the recipient cannot be reached, we will leave your order with a neighbor.
- Your order would be processed based on the success of your payment.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.