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NOTE: We recognize that substitutions may be necessary. If we run out of a particular flower/brand of Gift item, we may substitute with another flower/best available branded gift item of equal or greater value to ensure timely delivery.
We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- Your service was easy to use and the only one that provided next day delivery to Italy from the United States. I'm sure my wife will be surprise. - James Roe, United States
- Thank you very much. Galyna was very happy.You made me look great! - Manuel Morales, United States
- Thank you for working with me, and pushing the order thru. Yes I found out last night that there were 2 deliveries made. - Glenn Merritt, United States
- Thank you so very much for your help! My patents were thrilled, touched and moved to tears! Great service, I will definitely use you in the future! - anna barker, United States
- Dear thanks for your service and appreciate your follow up on the subject and for the extra plant. Hope you will be more accurate in the future. - sireen fanous, Canada
- I just want to thank you for being there. Maria loved the roses. Pretty nice being able to send my fiancee roses all the way to Colombia S.A. John in West Virginia. - John W. Blackburn, United States
- Thanks guys! You made my valentines shopping a lot easier and you had excellent customer service! I'll recommend you guys in the future for sure! - Brandon Blank, United States
- We offer two shipping methods, Standard Ground and Express Service Delivery.
- Standard Ground : Your order would be delivered in 2-7 business days.
- Express Service Delivery : Your order would be delivered in 1-5 business days.
- We will deliver your order in 2-7 biz days if we receive it by 10 AM (time in belgium)
- We deliver only the finest quality of gift through the best local agent of belgium.
- If the recipient cannot be reached, we will leave your order with a neighbor.
- Your order would be processed based on the success of your payment.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to firstname.lastname@example.org within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.