My Haven Away

• Your order will be deliver in 4 Working day's if we receive it by 11AM (time in Belgium)     Monday through Thursday. But,in some circumstances, although rare, it would take more 2 days for delivery.
• If we receive the order after that, we will proses your order next day for delivery within the next 4 days after that.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Thanks for the prompt delivery of flowers

Great service!

Thanks for delivering the flowers in good condition

• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• What are the other ways I can checkout the flowers I chose?

  You may use Google Checkout or Paypal for buying the flowers of your choice from our web site.

• Do you have discounts and promotional offers?

  Yes, occasionally, we do give promotional offers. They are clearly displayed on the top right of the pages in our Web site.

• Do I get to choose the size of the bunch and the colors of the flowers?

  Yes, you have the option of choosing three distinct sizes - Small, Medium, and Large. Regarding colors, you have choices in the case of roses. You can specify your requirements in the special instructions section in the checkout page.

• What are the occasions for which I can buy flowers from your site?

  We cover important occasions like Anniversary, Birthday, Get Well, Thank you, Funerals and special ones like Valentines' Day & Mothers' Day.

• How long does it take for the flowers to be delivered after I place the order?

  The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.