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- Thank you so much. I'm first time customer and I would like to say thank you for your service. My mom got flowers in Sweden .You are amazing. - JASMINA MILJATOVIC, United States
- Your service was easy to use and the only one that provided next day delivery to Italy from the United States. I'm sure my wife will be surprise. - James Roe, United States
- Thank you for this confirmation. it is MOST helpful. Will certainly use your services again - Diana JN Koh, Singapore
- Thank you very much. Your service was excellent and I highly recommend your company for anyone who needs to have flowers delivered overseas. - Jeffrey Beardsley, United States
- Thank you so much… not only do you guys deliver a quality product but your customer service email responses are superb! - Stephen Vossler, United States
- Thank you very much my girlfriend is very happy to receive flowers on her birthday, it was possible because of your good service. - ramesh babu, Singapore
- Great! Many thanks!Everytime is a pleasure to work with you! Thank you for this great service and quickly track at the order! - Daniel Uno, Japan
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to email@example.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.