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Fruitful Year

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Free Chocolate Box
Patchi Chocolates 150g, Chrysanthemum Buds Flower ( tire chrysanthemum tea ) 95g, Puerh ( Puer ) Tea 78g, Dried Longan ( longan ) 95g, Organic Sea Birdnest ( seabed nest ) 100g and Woftberry ( wolfberry ) 120g. Oriental delicacies presented in a keepsake Leiyan box with satin top.
Satisfaction Guarantee
 
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We accept Paypal, Credit Cards - Visa, Mastercard, American Express (Amex) and Discover and Google Checkout.
 
  • Thanks, got the lovely big bouquet so Thank you team for helping me put a smile on my dear mums face whom is hundreds of miles away. - Mrs J Boughen Parkin, United Kingdom
  • Thank you very much. Much appreciated your good service. The recipient has received the said bouquet. will sure use your service in future. - YUGEETA AIYAPOO, Singapore
  • We got word from Franzi that she received the flowers this morning and was very pleased! Thank you for following up on this. - Dennis Koinzan, United States
  • A big thankyou to all, to put a smile on someones face with your help i am very grateful. - MELANIE GRAHAM, England
  • I hear the arrangement is beautiful. I will definately use this service again! thanks so much for helping to make someone's day extra special. - Jennifer Eden, Australia
  • Thank you so very much for your help! My patents were thrilled, touched and moved to tears! Great service, I will definitely use you in the future! - anna barker, United States
  • Thank you. She received it on the 14th and was very happy! Thanks again. - Miguel Sanchez, United States

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

  • 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
  • 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
  • 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
  • 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Refund Policy:

At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

  • Product Not Delivered.
  • Mismatch of the Delivered Product with description on the website.
  • Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to customerservice@pickupflowers.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.

Refund process in 3 easy Steps:

  • Customer should raise a Refund request within 30 days from the delivered date.
  • After verifying all the order information, we process the request for cancellation.
  • Post cancellation of the order, refund amount will reflect in your account within 5-7 business days.
    (Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.

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