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- As per the delivery below I just wanted to convey my thanks for a job done very well. She loved the flowers. Thanks. - Christopher J Gair, Singapore
- Thank you for your service. Your really saved the day for me today with your quick and flawless service. Keep it up. - Vincent Koppelmans, Netherlands
- I am very appreciative in the time and effort your organization spent in helping me to get flower for my wife. - Raymond Anderson, United States
- Thank you very much, she rang me and it was lovely (a day late though) but it was lovely. - Ilene Daniels, South Africa
- Thank you so much… not only do you guys deliver a quality product but your customer service email responses are superb! - Stephen Vossler, United States
- Thank you very much for rectifying the situation, my mother informed me that a lovely bunch of flowers was delivered yesterday. - Ms Julie H Sparrow, Australia
- Thank you for the prompt reply. I truly appreciate the effort and hope to continuously receive such excellent service. - Krissy Singh, Canada
- We can usually deliver same day, if orders are received by 11 AM. (time in germany) Monday through Saturday. If we receive the order after that, we will deliver it the next business day and inform you about it.
- Please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, wine and fruit baskets.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value (especially if the contents of the gift basket are perishable viz., fruits, flowers or cakes) towards material wastage and the shipping/delivery costs.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.