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We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- Hello, I want to thank you for the fast delivery and I want to say that's my pleasure to make deals with you!Many thanks. - Daniel Uno, Japan
- Thank you very much and Merry Christmas to all your staff. I will definitely use your service again. - Mohamed Warsame, Saudi Arabia
- Thank you very much. I will tell my friends and relatives about your fantastic service. - Antonio N Serran Serran, United States
- I am very appreciative in the time and effort your organization spent in helping me to get flower for my wife. - Raymond Anderson, United States
- Thank you for the great service. My mum is extremely happy with the orchid. - JL Prinsloo, New Zealand
- Good job guys. I'll surely have you for all my future deliveries and my friends will surely hear my good reviews about your excellent service. - Tameer Kole, United States
- Thank you so much. Yes, they received the flowers I ordered. I am definitely going to use your service again. Thank you so much! - Miguel Lalota, United States
- We offer two shipping policies Same Day and Next Day Delivery
- We will deliver your order on the Same Day if we receive it by 2 PM from Sunday through Saturday.
- If we receive the order after that, we will deliver it on next business day and inform you about it. We will deliver your order on the Next Day if we receive it by 2 PM from Sunday through Saturday.
- If we receive the order after that, we will deliver it onnext to next business day and inform you about it.
- We deliver only the finest quality of flower arrangements through best local florist.
- If the recipient cannot be reached, we will leave your order with a neighbor.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to email@example.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.