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- Thank you so much for standing by with the order. And thank you so much, you did a wonderful job with the flowers. - Tammy Robinson, United States
- Your service was easy to use and the only one that provided next day delivery to Italy from the United States. I'm sure my wife will be surprise. - James Roe, United States
- Thanks so much, my grandmother was thrilled and said the flowers were beautiful ! - veronika hayden, United States
- Thank you very much for sending flowers to my sister. She contacted me, and she said that she recieved the flowers. Thank you very much for your help. - liudmila ieseanu, United States
- Thank you for the follow up. I just received a call from her, and she received the flowers this morning. I appreciate you great customer service in this matter! - LORI W RINCON, United States
- I'm happy with the service and the woman getting the roses liked them very much. I just never got the confirmation email. - walter green, United States
- Thank you so very much for your help! My patents were thrilled, touched and moved to tears! Great service, I will definitely use you in the future! - anna barker, United States
- We will deliver your order on the same day if we receive it by 12 PM (time in malaysia) Monday through Friday and 10 AM on Saturday.
- If we receive the order after that, we will deliver it the next business day and inform you about it.
- We deliver only the finest quality of gift through the best local agent of malaysia.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.