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Don't forget the gift wrap!
Your gift is beautifully wrapped in clear cellophane, topped with an elegant bow and includes a personal message given by you for no additional cost.
However, You can make it extra special by opting for a premium gift wrap. The enriched option can include bows, more stripes and decorative paper, as per requested color theme for an additional cost of only $3.49.
We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- Dear customerservice, Thank you very much for delivering a box of Ferrero rocher chocolates to my friend in the cruise ship Norwegian Gem in Naples. - Gerardo Tapiador, Philippines
- Thanks so much, my grandmother was thrilled and said the flowers were beautiful ! - veronika hayden, United States
- Thank you so much for sending the flowers again. She did receive them for sure! Thanks. She said they are lovely! - Ann Quinn, United States
- Thank you very much! My daughter was so happy with the flowers. She says they're beautiful. I will be using your service again for sure. - Polly Saraceno, United States
- Thank you so much for delivering my order! My boyfriend loved it, and I will definitely use your services again! - L T Ramnarain, South Africa
- Thank you for the follow up. I just received a call from her, and she received the flowers this morning. I appreciate you great customer service in this matter! - LORI W RINCON, United States
- Many thanks, the plant was very well received. Thank you for your impressive efficiency, we will use your company again, and recommend it! - Beth N Hampton, Australia
- We will deliver your order the Next Day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2 PM (time in moldova) Monday through Saturday (time in moldova). If we receive the order after that, we will deliver it the next business day and inform you about it.
- It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
- Delivery Charges for Moscow Extra $12
- We deliver only the finest quality of gifts and gift baskets through local agents in moldova. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone i.e., in moldova
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
Digital Picture Policy: We are offering digital picture service as an add-on service. Our delivery agent takes the picture of the recipient along with your Gift. The picture will be sent to you through ane-mail.
- The picture service is available in most large cities.
- The picture will be sent to you between 1 to 14 business days after the day of delivery.
- The picture delivery is not guaranteedbecause of the following cases
If you paid for the picture and it was not taken because of the above reasons, we will issue you a refund for the respective amount you paid for the picture only. No refunds will be made for the flower/gift delivery.
- The recipient declines our request to make a digital photo
- The recipient is not present at the delivery location at the time of delivery
- Our delivery agent does not have digital or analog camera or scanning equipment in the city of delivery (this happens mostly in small towns and vicinities of large cities)
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.