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- Thank you very much for your delivery, my daughter said the flowers where lovely. Thanks again. - Lorraine Rivett, Australia
- We got word from Franzi that she received the flowers this morning and was very pleased! Thank you for following up on this. - Dennis Koinzan, United States
- Thank you very much for delivery the flowers and gifts on time today and my friend told me that the flowers and gifts look very nice. - Suet Ling Wong, Hong Kong
- Thank you so much! I heard from the recipients that the flowers were very very beautiful! Kind regards. - Vicki M Hackett, Australia
- Thank you for the follow up. I just received a call from her, and she received the flowers this morning. I appreciate you great customer service in this matter! - LORI W RINCON, United States
- Thank you for working with me, and pushing the order thru. Yes I found out last night that there were 2 deliveries made. - Glenn Merritt, United States
- Thank you so much. Yes, they received the flowers I ordered. I am definitely going to use your service again. Thank you so much! - Miguel Lalota, United States
- We offer three types of shipping:Express 2 day, Express 3 day, and Standard Ground.
- We use UPS or United States Postal Service to deliver the gifts.
- Express 2 day : Your gift will be delivered in 2 business days, by Air.
- Express 3 day : Your gift will be delivered in 3 business days, by Air.
- Standard Ground : Your gift will be shipped over the ground. It will take 0 to 2 days for shipping and 2 to 5 days for delivery.
- The cut off time is 11 AM CST, Monday through Saturday to place your order so that it can be shipped the same day, and delivered as per the shipment method selected. If we receive the order after that, we will ship your order on the next business day and inform you about it.
- Your order would be processed based on the success of charging your credit card.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.