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- Thanks for very nice customer service. My Girl Friend like it very much, keep up the good work. SCALE 1 to 100 I GIVE TO YOU 100 %. - MODESTO CONCEPCION, United States
- Many thanks! It was a successful delivery and delightful surprise. - Maria Alaguru, Malaysia
- Thank you very much and Merry Christmas to all your staff. I will definitely use your service again. - Mohamed Warsame, Saudi Arabia
- Thank you for the great service. My mum is extremely happy with the orchid. - JL Prinsloo, New Zealand
- Thank you so much… not only do you guys deliver a quality product but your customer service email responses are superb! - Stephen Vossler, United States
- Thank you for working with me, and pushing the order thru. Yes I found out last night that there were 2 deliveries made. - Glenn Merritt, United States
- Thank you very much for rectifying the situation, my mother informed me that a lovely bunch of flowers was delivered yesterday. - Ms Julie H Sparrow, Australia
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.