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- Dear customerservice, Thank you very much for delivering a box of Ferrero rocher chocolates to my friend in the cruise ship Norwegian Gem in Naples. - Gerardo Tapiador, Philippines
- I just wanted to say thank you for all the help and the immediate reaction of delivery, from the updates all the way. - godwin lam, United States
- A big thankyou to all, to put a smile on someones face with your help i am very grateful. - MELANIE GRAHAM, England
- Thank you very much, she rang me and it was lovely (a day late though) but it was lovely. - Ilene Daniels, South Africa
- Thank you very much. Galyna was very happy.You made me look great! - Manuel Morales, United States
- My family received the gift and they said it is so lovely. I will definitely be using this website again next year! - Lisa Haylett, United States
- It gives me faith that I can now include your company as a responsible affiliate company for me. - Loretta M. Smith, United States
- We will deliver your order on the same day if we receive it by 3:30 PM (time in taiwan) Monday through Sunday
- If we receive the order after that, we will deliver it the next business day and inform you about it.
- We deliver only the finest quality of flower/gifts arrangements through the best local agent of taiwan.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.