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- I'd like to thank you for your service! She was very happy! and thank you for adding the chocolates! She loved it! - rayi suhardiman, Australia
- As per the delivery below I just wanted to convey my thanks for a job done very well. She loved the flowers. Thanks. - Christopher J Gair, Singapore
- Your service was easy to use and the only one that provided next day delivery to Italy from the United States. I'm sure my wife will be surprise. - James Roe, United States
- Thank you so much… not only do you guys deliver a quality product but your customer service email responses are superb! - Stephen Vossler, United States
- Great stuff. Soraya loved the flowers. Great job. Great communication and follow up. - David N Downing, Australia
- Thanks guys! You made my valentines shopping a lot easier and you had excellent customer service! I'll recommend you guys in the future for sure! - Brandon Blank, United States
- Thank you for the prompt reply. I truly appreciate the effort and hope to continuously receive such excellent service. - Krissy Singh, Canada
- We will deliver your order the Next Day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2 PM (time in tajikistan) Monday through Saturday (time in tajikistan). If we receive the order after that, we will deliver it the next business day and inform you about it.
- It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
- Delivery Charges for Moscow Extra $12
- We deliver only the finest quality of gifts and gift baskets through local agents in tajikistan. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone i.e., in tajikistan
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
Digital Picture Policy: We are offering digital picture service as an add-on service. Our delivery agent takes the picture of the recipient along with your Gift. The picture will be sent to you through ane-mail.
- The picture service is available in most large cities.
- The picture will be sent to you between 1 to 14 business days after the day of delivery.
- The picture delivery is not guaranteedbecause of the following cases
If you paid for the picture and it was not taken because of the above reasons, we will issue you a refund for the respective amount you paid for the picture only. No refunds will be made for the flower/gift delivery.
- The recipient declines our request to make a digital photo
- The recipient is not present at the delivery location at the time of delivery
- Our delivery agent does not have digital or analog camera or scanning equipment in the city of delivery (this happens mostly in small towns and vicinities of large cities)
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.