Shipping Policy
- The Balloons, Fruit Baskets and the Wine Baskets are all hand-delivered products.
- We can usually deliver same day, if orders are received by 11 AM. (time in USA) Monday through Sunday. If we receive the order after that, we will deliver it the next business day and inform you about it.
- For Sunday Delivery order should be placed before Saturday and Sunday, we can not guarantee delivery
- Please Note: Hand delivery of wines may not be available for few of the states or county, because of restrictions of the Federal Law
The states are: (CT) CONNECTICUT, (HI) HAWAII, (KS) KANSAS, (MD) MARYLAND, (NJ) NEW JERSEY, (PA) PENNSYLVANIA, (UT) UTAH.
- Please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, wine and fruit baskets.
- These gifts are delivered by one of our local design centers located throughout the United States.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value (especially if the contents of the gift basket are perishable viz., fruits, flowers or cakes) towards material wastage and the shipping/delivery costs.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Like the time sense!
by Louisa from France
I'm planning to send flowers as a birthday gift to my grandmother, who is in Korea. I happened to learn that pickupflowers deals with both Korean and French customers. I ordered for the flowers from the pickupflowers website and specified the delivery date. The right bunch, with complete freshness, was delivered at my grandmother's place, and the time of delivery did not exceed even by a minute. I'm awfully impressed by pickupflowers.
The flower arrangement is so nice!
by Gwyneth from United Kingdom
My husband is someone who likes flowers. Years of being with him has taught me what kind of flowers he likes. I had to be away in Scotland during his birthday. Anyway, I had to send him flowers. I searched around in the net and got to see this website called pickupflowers.com. I ordered for flowers and gave my husband's address in Nottingham. At the specified time, he got his flowers, and boy, he was almost ecstatic! Fresh and nicely arranged flowers made him almost burst with joy. Pickupflowers.com, you've found a customer.
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!