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Note: We recognize that substitutions may be necessary. If we run out of a particular flower/brand of Gift item, we may substitute with another flower/best available branded gift item of equal or greater value to ensure timely delivery.
We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- I just wanted to say thank you for all the help and the immediate reaction of delivery, from the updates all the way. - godwin lam, United States
- Thank you. My mom called me in in the US just a few minutes ago, she loved the flowers! It was a great surprise for her. - Bonnie B Chapski, United States
- Thank you very much. Much appreciated your good service. The recipient has received the said bouquet. will sure use your service in future. - YUGEETA AIYAPOO, Singapore
- I have heard from my mother and she did finally receive her yellow roses after all. - Mrs Sheila Blake, United Kingdom
- A big thankyou to all, to put a smile on someones face with your help i am very grateful. - MELANIE GRAHAM, England
- Dear thanks for your service and appreciate your follow up on the subject and for the extra plant. Hope you will be more accurate in the future. - sireen fanous, Canada
- Great! Many thanks!Everytime is a pleasure to work with you! Thank you for this great service and quickly track at the order! - Daniel Uno, Japan
- We offer four types of shipping: Expedited Next Day, Express 2 day, Express 3 day, and Standard Ground.
- We use UPS or United States Postal Service to deliver the gifts.
- Expedited Next Day : Your gift will be delivered the next business day, by Air.
- Express 2 day : Your gift will be delivered in 2 business days, by Air.
- Express 3 day : Your gift will be delivered in 3 business days, by Air.
- Standard Ground : Your gift will be shipped over the ground. It will take 0 to 2 days for shipping and 2 to 5 days for delivery.
- Please Note: Due to Summer all Chocolate gifts are ship via Next day air only.
All other gifts containing chocolate will be substituted with hard candies. (The chocolate substitutions only apply from May through October when it is too hot to ship chocolates.)
- The cut off time is 1 PM CST, Monday through Friday to place your order so that it can be shipped the same day, and delivered as per the shipment method selected. If we receive the order after that, we will ship your order on the next business day and inform you about it.
- Alaska and Hawaii : Please add 15.50 to the standard ground prices for ground shipping to Alaska and Hawaii.(Excluding Fruit, and Cookies)
- Please add $24.50 to the Next Day air prices for expedited shipping to Alaska & Hawaii. (Excluding Fruit and Cookies) All APO, FPO, PO Boxes and Canadian shipments ship via the UPS or USPS.
- Fruits and Cookies are not available for shipping to PO boxes, FPO, APO, or Canadian shipments
- Your order would be processed based on the success of charging your credit card.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to email@example.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.