Shipping Policy
- We will deliver your order on the Next day if we receive it by 1PM (time in USA) Monday through Friday. On Saturdays 11 AM
- If we receive the order after that, we will deliver it the next day and inform you about it.
- We deliver only the finest quality of flower arrangements through the best local florists of USA.
- Your credit card will be charged only after the order is delivered successfully.
- The cut off times refer to the recipient's time zone
If FedEx is unable to complete delivery and issues a "Customer Not Available or Business Closed" exception we are not going to be responsible for the cheesecake.
This exception generally arises when the cake is being shipped to an apartment building or commercial office or other commercial building where you have to have an entry code to enter or you ring a bell to be let into the building.
If the recipient is not home, or does not answer, the FedEx courier can not get into the building and it is generally unsafe to leave the cheesecake on the street. They will leave a note at the door, and try again the next day. Unfortunately, we have found that the result is usually the same the next day.
We will make every effort to help you get the cheesecake delivered, but we can assume no
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.
Thanks for delivering the flowers in good condition
by Supriya from United Kingdom
I just wanted to let you know that the flowers I ordered through pickupflowers.com were delivered in great condition and they looked just perfect. A well put together collection of fragrant flowers was what made me a huge fan of pickupflowers.com.
You did ease my task. Thanks!
by Maryanne from Canada
A simple gift of flowers I needed for my nephew's wedding was causing me a bit of a worry. Where do I get it from? Maybe buy it from some shop. Buy it and then how would I carry it? I might get very busy and I might not even be able to attend the wedding. Then I thought although I don't know all that much about internet sites from which I can send gifts to people, I might just try it out. The website I used was pickupflowers.com. Timely delivery, flowers that were appropriate for wedding, and pretty, fresh flowers were the things I was impressed by.