Mushy Heart!

• We will deliver your order on the Next day if we receive it by 1PM (time in USA) Monday through Friday. On Saturdays 11 AM
• If we receive the order after that, we will deliver it the next day and inform you about it.
• We deliver only the finest quality of flower arrangements through the best local florists of USA.
• Your credit card will be charged only after the order is delivered successfully.
• The cut off times refer to the recipient's time zone

If FedEx is unable to complete delivery and issues a "Customer Not Available or Business Closed" exception we are not going to be responsible for the cheesecake.

This exception generally arises when the cake is being shipped to an apartment building or commercial office or other commercial building where you have to have an entry code to enter or you ring a bell to be let into the building.

If the recipient is not home, or does not answer, the FedEx courier can not get into the building and it is generally unsafe to leave the cheesecake on the street. They will leave a note at the door, and try again the next day. Unfortunately, we have found that the result is usually the same the next day.

We will make every effort to help you get the cheesecake delivered, but we can assume no

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• Do I need to login in order to send gifts from your site?

  You don't need to login. You can select the checkout without login option after clicking on Buy Now. However, we would suggest you to create an account with us as we, at present offer 5% discount on all orders for the first 30 days and also there are occasional special offers for our Registered Users.

• How can I get to know if you are offering discounts for some product / products?

  We often have discounts or promotional offers. The special offers can be found on the top right of our webpages.

• Do you allow customization of the products?

  Yes, we give you the chance to customize the product according to your likes and preferences. It can be done in the special instructions section in the checkout page. You may choose Small, Medium, or Large sized bunches of flowers. You have the option of specifying colors for roses. We will try to deliver them as you have requested but cannot guarantee.

• Do you have flowers that are appropriate for different occasions?

  We have flower gifts that are ideal for occasions such as Valentine's Day, Mother's Day, birthdays, and anniversaries. We also have flower gifts that are appropriate for home flower arrangements, funerals, for thanking someone, and for get-well situations.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com