Shipping Policy
- 1. We will deliver your order on the same day if we receive it by 2PM Monday through Friday and 12 Noon on Saturday.
- 2. If we receive the order after that, we will deliver it the next day and inform you about it.
- 3. We deliver only the finest quality of flower arrangements through the best local florists.
- 4. Your credit card will be charged only after the order is delivered successfully.
- 5. The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Your free shipping was cool
by Charles from United States
The flowers were delivered at the right time in the right address. And the cool thing was that the shipping was free. I was a bit worried that the package might get delayed. But everything went well, thanks to pickupflowers!
Your site is my best bet to send flowers
by Anita from United States
The next time I want to send flowers to Nora or Bert, I'd have no doubts about where to get the flowers from. Pickupflowers.com has given me the best service ever. You order sitting in Spain and the flowers are delivered promptly in Los Angeles. This is really awesome!
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.