Soft 'n' Pleasant

• 1. We will deliver your order on the same day if we receive it by 1PM (time in Poland)     Monday through Friday.
• 2. Orders for Saturday delivery will be delivered on Saturday if we receive the order before 2PM (time in Poland)      on the preceding day, Friday. If we receive the order after 2PM on Friday, it would be delivered on Monday.
• 3. If we receive the order after the cut off times mentioned above, we will deliver it the next business day.
• 4. We deliver only the finest quality of flower arrangements through the best local florists of     Poland.
• 5. Your order would be processed based on the success of charging your credit card.
• 6. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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Big thanks for the great service!

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• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• What are the other ways I can checkout the flowers I chose?

  You may use Google Checkout or Paypal for buying the flowers of your choice from our web site.

• How can I gift my friends with a box of chocolates while gifting flowers?

  We give add-ons in product details page and you could choose items like balloons, chocolates, soft toys, and wine to go along with flowers.

• Can I look for specific flowers like roses or lilies?

  You can shop by product for flowers such as roses, daisies, carnations, and lilies. They are listed at the top left of every page.

• How can I locate the right gifts for the right persons?

  The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com