Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.
Your free shipping was cool
by Charles from United States
The flowers were delivered at the right time in the right address. And the cool thing was that the shipping was free. I was a bit worried that the package might get delayed. But everything went well, thanks to pickupflowers!
Like your site and the service too!
by Anjali from India
I wanted to gift flowers to my friend who was graduating from Norwich. With that goal in mind, I set forth on a gift-hunting mission. There's this pickupflowers.com that does exactly that. I got to hear of them from my friends in Mumbai. I just had to go to their extremely user-friendly website, choose the gift, and specify the address. The flowers were delivered half-an-hour before he returned from the University. Exactly the ones I chose, in perfect shape and at the precise time. That was very good!