Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Big thanks for the great service!
by Joan from United Kingdom
Here's Joan Brown, from Sussex, telling you how much I liked the flowers and the service of pickupflowers.com. I got flowers delivered at Boston, US, where my son works. Basically I was looking for flowers for my son's fiancee. Big thanks to pickupflowers.com! The nice flowers did wonders about making her feel very comfortable with the family she's going to be part of.
Like your site and the service too!
by Anjali from India
I wanted to gift flowers to my friend who was graduating from Norwich. With that goal in mind, I set forth on a gift-hunting mission. There's this pickupflowers.com that does exactly that. I got to hear of them from my friends in Mumbai. I just had to go to their extremely user-friendly website, choose the gift, and specify the address. The flowers were delivered half-an-hour before he returned from the University. Exactly the ones I chose, in perfect shape and at the precise time. That was very good!
The flowers were simply garden fresh!
by Richard from United Kingdom
What do you think we can do on mother's day? Before the floral industry grew in a big way, we would probably have gone out, plucked the right flowers, arranged them in a nice way, and given it to our mothers. This time, I thought of the good old days and then decided to buy flowers from the site pickupflowers.com. I got the best set. It was as if someone went out into the garden, got the right kind of flowers, put them together, and delivered it to my mother at exactly 7:30 am, when she'd be ready for her coffee. Terrific job, indeed.