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While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

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• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• Once I decide to purchase the products, how can I make the payment?

  You have three options. You may either use a credit card - Mastercard, Visa, or American Express - or Google Checkout, or Paypal.

• I want to gift something along with flowers. Can I do it from your website?

  Yes. We have add-ons in the product details page. Using this, you will be able to add more products such as balloons and chocolates to your gift.

• How do I customize a product?

  Customization options have certain limitations. You need to choose a product that is closest to what you like and then ask for a substitution of flowers to match the product you like. You can choose the size of the bunch and in the case of roses, you may choose the colors also. Request this in the special instructions box on the checkout process. We will try to deliver it as per your request but cannot guarantee it.

• Can I select flowers for my friends, my partner and my parents from your Web site?

  Yes, you can select flowers for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions. This will facilitate your selection of flower gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• How do I check the status of my order?

  To check the your order status, go to your order history after logging in or e-mail us at customerservice @ pickupflowers . com