Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Win your wives' hearts!
by David from United States
I had this nice experience a few weeks ago. Sitting in DC, I placed an order from pickupflowers.com for a bunch of flowers for my wife, who was at home in Long Island, New York. I ordered it to be delivered four hours later. Then I drove home. When I arrived, my wife was a lot happier than usual. Guess what, the flowers were delivered a few minutes before that and they were damn good. Choose the right flowers from pickupflowers,com, gentlemen, and win your wives' hearts.
The flower arrangement is so nice!
by Gwyneth from United Kingdom
My husband is someone who likes flowers. Years of being with him has taught me what kind of flowers he likes. I had to be away in Scotland during his birthday. Anyway, I had to send him flowers. I searched around in the net and got to see this website called pickupflowers.com. I ordered for flowers and gave my husband's address in Nottingham. At the specified time, he got his flowers, and boy, he was almost ecstatic! Fresh and nicely arranged flowers made him almost burst with joy. Pickupflowers.com, you've found a customer.
Great Service!
by Prasad from United States
I really appreciate your efforts...I beleive I'll continue to shop from your ur website, and definately recommend your website to all my colleagues here in the USA...great service...cheers...