Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Happy to find a nice site which delivers fresh flowers!
by Caroline from Colombia
My mom was very happy with the set of flowers I sent her through pickupflowers. She says she'd never seen such a lovely and fresh collection of flowers. There were certain things we thought we wouldn't be able to do with internet, like buy good flowers. Pickupflowers just convinced me that it can be done even in the internet age and that too, a perfect collection, delivered on time.
Your site is my best bet to send flowers
by Anita from United States
The next time I want to send flowers to Nora or Bert, I'd have no doubts about where to get the flowers from. Pickupflowers.com has given me the best service ever. You order sitting in Spain and the flowers are delivered promptly in Los Angeles. This is really awesome!
You did ease my task. Thanks!
by Maryanne from Canada
A simple gift of flowers I needed for my nephew's wedding was causing me a bit of a worry. Where do I get it from? Maybe buy it from some shop. Buy it and then how would I carry it? I might get very busy and I might not even be able to attend the wedding. Then I thought although I don't know all that much about internet sites from which I can send gifts to people, I might just try it out. The website I used was pickupflowers.com. Timely delivery, flowers that were appropriate for wedding, and pretty, fresh flowers were the things I was impressed by.