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Gift Wrapped - Bulgaria

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Faqs Substitution Policy Customer Testimonials

Substitution policy

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Customer Comments

I loved the freshness of flowers!

by Jim from United States

At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.

Like your site and the service too!

by Anjali from India

I wanted to gift flowers to my friend who was graduating from Norwich. With that goal in mind, I set forth on a gift-hunting mission. There's this pickupflowers.com that does exactly that. I got to hear of them from my friends in Mumbai. I just had to go to their extremely user-friendly website, choose the gift, and specify the address. The flowers were delivered half-an-hour before he returned from the University. Exactly the ones I chose, in perfect shape and at the precise time. That was very good!

Happy to find a nice site which delivers fresh flowers!

by Caroline from Colombia

My mom was very happy with the set of flowers I sent her through pickupflowers. She says she'd never seen such a lovely and fresh collection of flowers. There were certain things we thought we wouldn't be able to do with internet, like buy good flowers. Pickupflowers just convinced me that it can be done even in the internet age and that too, a perfect collection, delivered on time.

FAQS

I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?
Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remains secure. We are committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.
Do I need to login in order to send gifts from your site?
You don't need to login. You can select the checkout without login option after clicking on Buy Now. However, we would suggest you to create an account with us as we, at present offer 5% discount on all orders for the first 30 days and also there are occasional special offers for our Registered Users.
How can I gift my friends with a box of chocolates while gifting flowers?
We give add-ons in product details page and you could choose items like balloons, chocolates, soft toys, and wine to go along with flowers.
Do you allow customization of the products?
Yes, we give you the chance to customize the product according to your likes and preferences. It can be done in the special instructions section in the checkout page. You may choose Small, Medium, or Large sized bunches of flowers. You have the option of specifying colors for roses. We will try to deliver them as you have requested but cannot guarantee.
What are the occasions for which I can buy flowers from your site?
We cover important occasions like Anniversary, Birthday, Get Well, Thank you, Funerals and special ones like Valentines' Day & Mothers' Day.
How long does it take for the flowers to be delivered after I place the order?
The flowers will be delivered on the same day if the order is placed before the cut-off time for that destination country. The cut off time for any country is usually 1PM Local Time.

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