Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Like the time sense!
by Louisa from France
I'm planning to send flowers as a birthday gift to my grandmother, who is in Korea. I happened to learn that pickupflowers deals with both Korean and French customers. I ordered for the flowers from the pickupflowers website and specified the delivery date. The right bunch, with complete freshness, was delivered at my grandmother's place, and the time of delivery did not exceed even by a minute. I'm awfully impressed by pickupflowers.
I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.
The flowers were simply garden fresh!
by Richard from United Kingdom
What do you think we can do on mother's day? Before the floral industry grew in a big way, we would probably have gone out, plucked the right flowers, arranged them in a nice way, and given it to our mothers. This time, I thought of the good old days and then decided to buy flowers from the site pickupflowers.com. I got the best set. It was as if someone went out into the garden, got the right kind of flowers, put them together, and delivered it to my mother at exactly 7:30 am, when she'd be ready for her coffee. Terrific job, indeed.