Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Your free shipping was cool
by Charles from United States
The flowers were delivered at the right time in the right address. And the cool thing was that the shipping was free. I was a bit worried that the package might get delayed. But everything went well, thanks to pickupflowers!
My sister loved your flowers. Thanks!
by Paul from Brazil
The life of a software engineer is very busy. Coding, coding, all the time. Where do you find time to keep in touch with your sister, who is a student at an ivy-league college? I'm in Brussels and she's at Pennsylvania and her birthday is approaching. With these thoughts I was browsing and I came across this fabulous site called pickupflowers.com. The website stated clearly that they'd take care of this shipment across US, and that too for free. Still I had my misgivings. I got convinced of the site's genuineness when I got a call from Carol saying how happy she was with the flowers I sent and how lovely they were. She said she felt cared for and loved.
Great Service!
by Prasad from United States
I really appreciate your efforts...I beleive I'll continue to shop from your ur website, and definately recommend your website to all my colleagues here in the USA...great service...cheers...