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New Arrival - USA

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Faqs Substitution Policy Customer Testimonials

Substitution policy

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

  • 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
  • 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
  • 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
  • 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Customer Comments

Good service. Keep it up!
by Stephanie from United States
The coolest thing about pickupflowers.com is that they deliver through local florists. So they don't look withered or something. In fact, they looked just fabulous. Never got better service on the net.

Good job. Thanks
by Lisa from United States
When spring starts in every year, Adele wants to gift flowers to her love Tom. This time, Tom happened to be in South Africa. So I sought help from pickupflowers.com, which caters to both the UK and South Africa. They did a good job in fact. They handle such international orders and are very good at that. Tom got his gift on time in Johannesburg. Pickupflowers.com gets my special thanks!

I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.

FAQS

  • How secure are the transactions?

    Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

  • I'm not a registered user. But I want to send gifts from your site. What shall I do?

    You don't need to be a registered user in order to send gifts from our site. You may do so by selecting 'Checkout without login' option after clicking the 'Buy Now'. We would suggest you want to become a registered user as we give occasional special offers and promotions to our registered users.

  • How can I gift my friends with a box of chocolates while gifting flowers?

    We give add-ons in product details page and you could choose items like balloons, chocolates, soft toys, and wine to go along with flowers.

  • Can I look for specific flowers like roses or lilies?

    You can shop by product for flowers such as roses, daisies, carnations, and lilies. They are listed at the top left of every page.

  • How do I select flowers for various kinds of recipients?

    Use the scroll-down boxes on the top left for selecting the country and the occasions on which you can give gifts for different types of recipients.

  • Would the flowers be delivered by courier? If yes, would their handling be safe?

    The flowers will be delivered by local florists and not by couriers, unless mentioned in shipping policy. This is to make sure that the flowers are handled with utmost care and tenderness.

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