Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
The flower arrangement is so nice!
by Gwyneth from United Kingdom
My husband is someone who likes flowers. Years of being with him has taught me what kind of flowers he likes. I had to be away in Scotland during his birthday. Anyway, I had to send him flowers. I searched around in the net and got to see this website called pickupflowers.com. I ordered for flowers and gave my husband's address in Nottingham. At the specified time, he got his flowers, and boy, he was almost ecstatic! Fresh and nicely arranged flowers made him almost burst with joy. Pickupflowers.com, you've found a customer.
Thank you very much for making ny son's birthday a success
by Chris from Russian Federation
For my son's birthday, I wanted to buy flowers. I went online, looked at pickupflowers and chose carnations that best suit the occasion of birthday and a basket arrangement for the centerpiece decoration. Both the floral arrangements were delivered at the specified time. The flowers were in good shape and nicely arranged as well. Thanks a lot!
Your site is my best bet to send flowers
by Anita from United States
The next time I want to send flowers to Nora or Bert, I'd have no doubts about where to get the flowers from. Pickupflowers.com has given me the best service ever. You order sitting in Spain and the flowers are delivered promptly in Los Angeles. This is really awesome!