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Thank You Flowers - Romania

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Faqs Substitution Policy Customer Testimonials

Substitution policy

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

  • 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
  • 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
  • 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
  • 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Customer Comments

International delivery is just cool
by Rod from Brazil
I was on a vacation in my ancestral place at Hokkaido in Japan. I recalled my friend Sally in Brussels and I remembered that her wedding was nearing. I wanted to send her flowers and checked for people who would do that. Chancing upon this pickupflowers.com, I decided to try it out. They handle international orders too. And they did a lovely job of it. I was happy, Sally was happy, and Sally's guy was happy too.

Big thanks for the great service!
by Joan from United Kingdom
Here's Joan Brown, from Sussex, telling you how much I liked the flowers and the service of pickupflowers.com. I got flowers delivered at Boston, US, where my son works. Basically I was looking for flowers for my son's fiancee. Big thanks to pickupflowers.com! The nice flowers did wonders about making her feel very comfortable with the family she's going to be part of.

I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.

FAQS

  • Can I trust your site with my personal details?

    We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

  • Do I need to login in order to send gifts from your site?

    You don't need to login. You can select the checkout without login option after clicking on Buy Now. However, we would suggest you to create an account with us as we, at present offer 5% discount on all orders for the first 30 days and also there are occasional special offers for our Registered Users.

  • I want to gift something along with flowers. Can I do it from your website?

    Yes. We have add-ons in the product details page. Using this, you will be able to add more products such as balloons and chocolates to your gift.

  • Do I get to choose the size of the bunch and the colors of the flowers?

    Yes, you have the option of choosing three distinct sizes - Small, Medium, and Large. Regarding colors, you have choices in the case of roses. You can specify your requirements in the special instructions section in the checkout page.

  • Can I select flowers for my friends, my partner and my parents from your Web site?

    Yes, you can select flowers for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions. This will facilitate your selection of flower gifts that are appropriate for a variety of occasions and for different kinds of recipients.

  • Would the flowers be delivered by courier? If yes, would their handling be safe?

    The flowers will be delivered by local florists and not by couriers, unless mentioned in shipping policy. This is to make sure that the flowers are handled with utmost care and tenderness.

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  • Refund or replace, if not satisfied
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