Butterflies Basket

• 1. We will deliver your order on the same day if we receive it by 12 Noon Monday through     Friday and Saturday 11 AM. We do not deliver flowers on Sunday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

The flower arrangement is so nice!

Like your site and the service too!

The flowers were simply garden fresh!

• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• How do I proceed once I have decided what to send?

  Once you have decided the floral arrangement you want to send, click the 'Buy Now' button and then you can fill the recipient and your details and payment details. You get to review the details before submitting it for payment.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• Is it possible to search for flowers and different kinds of arrangements in your Web site?

  Yes, you may search for specific flowers such as roses, carnations, and anthuriums and specific arrangement types such as bouquets, baskets, etc.

• How can I locate the right gifts for the right persons?

  The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• If I am dissatisfied with your service. What is your policy regarding it?

  If you are dissatisfied contact us by phone or email. We trust our customers and we will 'refund or replace' your order.