Shipping Policy
- 1. We will deliver your order in 2 working days if we receive your order before 1 PM (time in USA) Monday through Saturday.
- 2. The gift baskets containing fruits will be delivered by Next Day Air so that the fruits are delivered fresh.
- 3. The gift baskets containing chocolates will be substituted with candies as they may melt due to heat during transit, (The chocolate substitutions only apply from June through September when it is too hot to ship chocolates.)
- 4. The orders placed within the cut off time will take 2dyas to be delivered.
- 5. If we receive the order after that, we will ship it the next business day and it will be delivered within the next 2days.
- 6. If the recipient cannot be reached, we will deliver the gift to a neighbor.
- 7. Any orders placed during the week prior and during a holiday will ship the first Tuesday after the holiday itself.
- 8. Your order would be processed based on the success of charging your credit card.
- 9. The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
I loved the freshness of flowers!
by Jim from United States
At the Jones center by the lake, we were organizing a reception for the college seniors. We had to have flowers for that and I was assigned the responsibility of getting the flowers. There wasn't much time left for the program, in fact, less than a day. I had to hunt around for a good place where flowers could be purchased. Kerry asked me why I was wasting gas driving around and told me that I could order flowers online from this website called pickupflowers.com. It was indeed a wonderful site and I ordered flowers from there. The flowers were delivered in perfect shape, the next day, well before the event. And you must know this, I was congratulated for the excellent way in which things were arranged inside the center.
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.
Great service!
by Robin from United States
I got great service from your website. The flowers were very beautiful and they were delivered really fresh. My girlfriend loved those. What else do you want? Good job, pickupflowers!