Rose Sheaf

• 1. We will deliver your order on the same day if we receive it by 12 Noon (time in Egypt)     Saturday through Thursday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists of     Egypt.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone
• 6. We do not deliver flowers on Friday

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Good site!

Thanks for delivering the flowers in good condition

I loved the freshness of flowers!

• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• I'm not a registered user. But I want to send gifts from your site. What shall I do?

  You don't need to be a registered user in order to send gifts from our site. You may do so by selecting 'Checkout without login' option after clicking the 'Buy Now'. We would suggest you want to become a registered user as we give occasional special offers and promotions to our registered users.

• Do you sell products at a discount?

  Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our webpages.

• Is it possible to search for flowers and different kinds of arrangements in your Web site?

  Yes, you may search for specific flowers such as roses, carnations, and anthuriums and specific arrangement types such as bouquets, baskets, etc.

• How can I locate the right gifts for the right persons?

  The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• If I am dissatisfied with your service. What is your policy regarding it?

  If you are dissatisfied contact us by phone or email. We trust our customers and we will 'refund or replace' your order.